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Policy and Privacy

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, in connection with the Sastra Film service.

Contacting Us

If you have any questions regarding your account or how to contact customer service for assistance, please visit our online Facebook page (“Sastra Film”). For questions specifically about this Privacy Statement, or our use of your personal information, cookies, or similar technologies, please contact our technical team by email at Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

In order to provide and improve our content and services, we receive and store information about you, such as:

  • Information you provide to us: We receive and store any information you provide, such as your name, email address, address, and payment method(s). We collect this information in several ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;

  • Information we collect automatically: We automatically collect and store certain types of information about your use of our services, your integration with us, your network devices, and your capable devices. This information includes:

  • Your activity on the Sastra Film service, such as title selections, shows you have watched, and search queries;

  • Your interactions with our emails and texts, and with our messages through push and online messaging channels;

  • Details of your interactions with our customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;

  • Device IDs or other unique identifiers, including for your network devices, and devices that are Sastra Film capable on your Wi-Fi network;

  • Information is collected via the use of cookies, web beacons, and other technologies.

  • Information from Other Sources: We might receive information about you from other sources, such as your internet service providers.

Use of Information

We use information to provide, analyze, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:

  • determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and TV shows we think will be of interest to you, determine your ISP to support network troubleshooting for you, and help us quickly and efficiently respond to inquiries and requests;

  • Coordinate with Partners on making the Sastra Film service available to members and providing information to non members about the availability of the Sastra Film service, based on the specific relationship you have with the Partner;

  • Secure our systems, prevent fraud and help us protect the security of Sastra Film accounts;

  • Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which Sastra Film signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms of Use);

  • Analyze and understand our audience, improve our service (including our user interface experiences and service performance) and optimize content selection, recommendation algorithms and delivery;

  • Communicate with you concerning our service so that we can send you news about Sastra Film, details about new features and content available on Sastra Film, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below). Please see the “Your Choices” section of this Privacy Statement to learn how to set or change your communications preferences.

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Sastra Film Services. For example, you can order products from third parties through our stores, download applications from third-party application providers from our App Store, and enable third-party skills through our Alexa services. We also offer services or sell product lines jointly with third-party businesses, such as co-branded credit cards. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include making every months transaction, delivering contents, developing new features, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).

  • Protection of Sastra Film and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of Sastra Film, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Your Information and Right

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you. When you visit the "Account" portion of our website, you have the ability to access and update a broad range of information about your account, including your contact information, your Sastra Film payment information, and various related information about your account (such as the content you have viewed and rated). You must be signed in to access the "Account" section.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.


We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.


You must be 18 years of age or older to subscribe to the Sastra Film service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

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